Sims Puzzle Games Privacy Policy
Last Updated: November 16, 2024
This Privacy Policy explains who we are and as a data controller, how we process (i.e., collect, record, organize, structure, store, adapt or alter, retrieve, consult, use, disclose, disseminate or otherwise make available, align or combine, restrict, delete or destroy) your personal information as data controllers, and how you can exercise your privacy rights. We are Sims Puzzle Games Limited, a developer and publisher of games and mobile game applications available through app stores such as the Apple App Store and Google Play Store. This privacy policy applies to the personal information we collect through our games, mobile applications, and other products (collectively referred to as "Services"). By using our Services, you agree to be bound by this privacy policy and consent to our processing of information as described herein.
1. Information We Collect From You
Most of the information we collect about you comes directly from your interaction with our games or with third-party advertisements in our games. Generally, the information we collect about you relates to the type of device you use, information that helps us identify your device, how you play our games, and may include information you voluntarily provide when you contact us. We may also collect information from app store platforms, partners, and other third parties, such as information about your interests and in-app purchases (provided that we never receive your payment or credit card information).
The information we may collect about you through our Services can be broadly categorized as follows:
(a) Information You Provide Voluntarily
Certain parts of our Services may require you to voluntarily provide personal information. For example, we may ask you for certain information when you submit an inquiry to us, such as:
• Your name, email address, or other details necessary to process your inquiry;
• Any information you submit to our support team via email.
We will attempt to explain the personal information we request and the reasons for requesting it when we ask you to provide personal information.
(b) Information We Collect Automatically
When you use our Services, we may also automatically collect certain information from you and/or your device that may be considered personal information under applicable data protection laws, such as:
• Data and analytics about your use of our Services (e.g., in-game progress, levels, games played, session duration, preferred settings, in-game advertisements you may have viewed, in-game references, or just game preferences, and how you were referred to our Services);
• Your IP address and device identifiers, such as your advertising ID, device ID number, user ID (for more information, see advertising ID and device ID here);
• Your device type and operating system;
• Your service communications (e.g., in-game emotional signals exchanged with other players);
• General geographic location based on your IP address (e.g., country or city-level location);
• Precise location based on your address;
• Requesting permissions for your external storage. We may collect information such as documents, photos, etc., necessary for relevant features to facilitate your normal use of product functions. However, we currently do not collect or use other information such as music files, audio files, videos, voice recordings, etc.
• When a program crashes, the system automatically generates crash logs. We may collect these logs and analyze hem using specialized tools to identify the cause of the crash.
• When diagnosing program or system issues, we collect relevant diagnostic data, including system status, application information, device performance, etc. This data will be used to analyze the root cause of the problem and develop appropriate solutions.
Advertising IDs refer to the Apple Identifier for Advertisers (IDFA) on Apple and Google Advertising ID (GAID). These are unique identifiers for mobile devices used by advertisers to personalize ads. They are consistent across all mobile applications, allowing for cross-app tracking. On Apple, you can opt out by selecting the "Limit Ad Tracking" option in your privacy settings. On Google Android, you can opt out of personalized ads by selecting "Opt Out of Personalized Ads." Advertising IDs are non-permanent, non-personal identifiers uniquely associated with your device.
Device identifiers/information refer to device type, model, manufacturer, operating system, and its language or other technical data, such as screen size or processor, or a combination of these data provided by the device for developers to check compatibility with specific applications.
Some of this information may be collected through cookies, as further explained under the Cookies section below.
(c) Information We Obtain From Third-Party Sources
• Third-party social networks: Google Play Game Services, Apple Game Center, Facebook ("Third-party Social Networks"). You may choose to connect to our Services through your social media accounts. The information we receive from your social media depends on your social media privacy settings but generally includes your basic public profile information, such as your username, gender, and friends who play the same game.
• Third-party service providers: We may receive information about you from third-party sources. We may obtain your personal information, for example, when you install our game after clicking on an advertisement for the same game before installation.
• Advertising partners: Sometimes, we may also receive information about you from other third-party sources. For instance, if you click on an advertisement that directs you to one of our Services (such as an advertisement for our game displayed in another publisher's game), we will receive information about which ad network and advertising campaign the installation came from.
(d) No Special Categories of Information
We do not request or intend to collect any "special categories of information," such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. Please exercise caution when sharing information about yourself (or others) in our forums.
2. How We Use Your Information
(a) General Use
We use the information we collect about you and your device to provide you with our services and games and to operate our business. We also use it to improve our services and games, enhance security, and for analytical and research purposes to ensure we provide you with the best experience. Additionally, we use your information to promote our services and games in our games and in applications from other publishers, and to show you third-party advertisements. We also use your information to track and prevent fraud, for advertising purposes, and to comply with our legal obligations.
We use your information for the following purposes:
• Delivery and Improvement of Our Services: We use your information to develop, deliver, and improve our games and other products, services, and content, customize our products and services, provide game updates, troubleshoot technical issues, understand and analyze trends related to game usage, and manage the games.
• Displaying Advertisements: We use your information to display advertisements for our games in applications from other publishers, as well as to show third-party advertisements in our games. Please see the advertising section of this privacy policy for more information.
• Cross-Promotion: We use your information to cross-promote our games and services, which means promoting one of our games while you are playing our other games.
• Tracking for Advertising Purposes and Fraud Prevention: We use your information to track the performance of our advertising campaigns and to identify and prevent fraud related to our advertising activities.
• Analysis and Research: We use your information to understand and analyze trends related to game usage, collect demographic information about our user base, and gather data on where games are downloaded. We may also create reports and analyses for research or business intelligence purposes, such as tracking potential issues or trends with our games and services, or testing new game features and content.
• Security: We use your information to enhance the security of our games, products, and services.
• Customer Support: We use your information to provide customer support and respond to your inquiries.
• Our Legal Obligations: We will use your information as required by law, for example, we will use your location for tax reporting purposes.
(b) In-App Purchases
Our games support in-app purchases. We do not process payments for in-app purchases and do not have access to your credit card information.
Payments for in-app purchases are completed through your App Store account, Google Play account, or Amazon.com account via the app store. Any post-purchase processes are controlled by the Apple, Google, and Amazon.com stores and are subject to the specific terms of the Apple, Google, and Amazon.com stores. Please review the privacy policies and terms of service of your Apple, Google, and Amazon.com stores.
3. How We Share Your Information
We cannot provide all the services necessary for the successful operation of our games on our own. Therefore, we must share the information we collect with third parties in order to develop and provide our services, display advertisements, conduct analysis and research, and measure the effectiveness of our advertising campaigns with our partners. We also reserve the right to disclose your information (including personally identifiable information) when required by law, in an anonymous and aggregated manner, meaning that your personal identity cannot be identified from it.
We may share such information with:
• Our Analytics Providers: We use third-party analytics services to provide us with services, conduct analysis, and research. The device data we share with these providers is encoded. Providers may assign a random ID to this data, but they cannot match it to you. We can aggregate data for benchmarking purposes.
• Our Cloud Service Providers: We store the information we collect from you on servers provided by third-party cloud service providers, such as iCloud and Google Cloud Platform.
• Our Tracking and Fraud Prevention Providers: For some of our games, we use tracking and fraud prevention providers to measure performance and optimize our advertising campaigns, display advertisements, conduct analysis to improve our services, and prevent fraud. These providers may use APIs and SDKs in our games to collect and analyze data and information related to users and devices, such as impressions, clicks, installs, or other performance metrics of advertising campaigns, as well as in-app events post-installation.
• Third-Party Advertising Partners: We have contracts with certain third-party advertising networks that assist us in delivering advertisements to you, allowing us to continue offering games for free or at a low cost.
• Third-Party Tracking Providers of Advertising Partners: We allow our advertising partners to track impressions, clicks, installs, or other performance metrics of their advertising campaigns through their tracking providers. They may use their own third-party tracking providers.
• Other Third-Party Service Providers: For our games, we use Unity software to develop such games. For information on Unity's data processing, please refer to the Unity Privacy Policy at https://unity3d.com/legal/privacy-policy. For certain games, we collaborate with third-party development studios to develop such games. These third-party development studios do not have access to your personal information; they can only access aggregated data that cannot be traced back to you.
In the future, we may enter into contracts with other partners or change existing partners to perform any services related to the games. These changes will be updated from time to time, and if there are significant changes to our data processing practices, they will be updated promptly.
Our current list of service providers and partners is available online.
We reserve the right to disclose your information (including personally identifiable information) in response to legal requests, legal processes, litigation, and/or requests from public and governmental authorities within and outside your country of residence. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other public interest matters, we may also disclose information about you. If we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations, users, or user experience, we may also disclose information about you.
For any other questions regarding third-party information collection, you can contact us for inquiries or refer to their privacy policy links to address your concerns.
You can find information about the privacy practices of third-party services we may access here:
| Third-Party Service Provider | Privacy Policy Link |
| Google SDK | https://policies.google.cn/privacy |
| firebase SDK | https://policies.google.cn/privacy |
| unity SDK | https://unity3d.com/legal/privacy-policy |
| Applovin SDK | https://www.applovin.com/privacy/ |
| Appsflyer SDK | https://www.appsflyer.com/legal/privacy-policy/ |
| facebook SDK | https://www.facebook.com/about/privacy/update |
| fyber SDK | https://www.digitalturbine.com/legal/privacy-policy |
| bigo SDK | https://www.adsbigo.com/privacy.html |
| inmobi SDK | https://www.inmobi.com/privacy-policy-for-eea/ |
| Mintegral SDK | https://www.mintegral.com/en/privacy/ |
| pangle SDK | https://www.pangle.cn/privacy |
| TradPlus SDK | https://www.tradplusad.com/privacy-policy |
| vungle SDK | http://vungle.com/privacy/ |
| yandex SDK | https://yandex.com/legal/confidential/ |
| maticoo SDK | https://www.yuque.com/yuque/qeyyk7/bl95f1imynp9u6pg?view=doc_embed&title=0 |
| Sanyi SDK | https://www.31gamestudio.com/policy.html |
| bugly SDK | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
4. Advertising
(a) General Information
We use advertising to fund our services and provide our games for free.We offer our games for free or at a low cost, and to do this, we need to share the information we collect from you with our third-party advertising partners. To protect your privacy, we only temporarily store personal information. The information collected helps us improve our website and games while providing our games for free to a wide audience of players.
If you are a user in the European Economic Area (EEA), please note:
• When you use our games, we display advertisements to you based on our legitimate interests. The legal basis for displaying advertisements to EEA users is the legitimate interest under Article 6(1)(f) of the GDPR, which we have assessed in conjunction with our data protection officer. Additionally, in accordance with Article 28 of the GDPR, we have entered into data processing agreements with external advertising technology providers. We also ensure that our external service providers are committed to a high level of data protection by entering into data protection agreements.
• We always seek your consent before sharing any information with our advertising partners for personalized advertising. When you press the relevant button to accept while loading the game, you are giving your consent. We only allow our advertising partners to show you personalized ads if you press "Accept" in the relevant pop-up and agree to share your personal information for personalized advertising purposes. Our advertising partners use different technologies to implement personalized advertising, which process your personal information in various ways. Therefore, please review their data processing practices before you accept personalized advertising when loading the game. Our current list of advertising partners and links to their privacy policies are available. The legal basis for displaying personalized ads to EEA users is based on consent under Article 6(1)(a) of the GDPR. Additionally, in accordance with Article 28 of the GDPR, we have entered into data processing agreements with external advertising technology providers. We also ensure that our external service providers are committed to a high level of data protection through data protection agreements. The purpose is to improve our games and provide players with more relevant advertisements. You can withdraw your consent to share your personal information for personalized advertising purposes at any time. You can do this by going to the game settings and clicking on the terms and privacy button. In the section for withdrawing consent for personalized advertising in the privacy policy, you will be able to manage your preferences by selecting the types of ads you wish to receive. When you decide to withdraw consent or do not provide consent, you may still see the same number of ads on your mobile device; however, the relevance of these ads may be lower as they will not be based on your preferred topics, interests, behaviors, demographics, etc. Our advertising partners may continue to show you ads based on the content of the applications you are using.
(b) In-Game Advertising (i.e., when you view ads in our games)
To enable us to display in-game advertisements, we may send your advertising ID and IP address to advertisers (or advertising networks) so that they can find suitable ads to provide you within our games and third-party assets. You can control and limit our use of your advertising ID in your device settings. We cannot control which specific ads are displayed in our games (this is controlled by the advertising platform), but we will blacklist certain categories of ads.
Advertising networks use advertising IDs for various purposes (please refer to the privacy statements of the listed advertising partners), including:
• Limiting the number of times you see the same ad;
• Ensuring they are dealing with real human users on actual devices rather than "automated" bots;
• Providing you with ads that may be relevant to you based on your advertising ID and your general geographic area, which is also recorded using your advertising ID. Other brands purchase ad placements through advertising networks or advertising exchanges to promote their products in our games. Advertising networks or advertising exchanges act as intermediaries between other game companies and us. To charge companies that purchase ads, we track ad clicks and potential installs of other developers' applications. Ad impressions, clicks, and installs are measured using the advertiser ID;
• Tracking the games you use to promote similar types of games to you. Advertisers typically use IP addresses to broadly view your general geographic area, such as country, state, province, city, or sometimes at the city level.
(c) Viewing Our Ads on Third-Party Services
We also promote our games in other applications by requesting advertising platforms to provide ads to audiences interested in the games (identified using advertising IDs).
We also promote our games in other applications by requesting advertising platforms to provide ads to audiences interested in the games (identified using advertising IDs).
Advertising platforms use advertising IDs for various purposes (please refer to the privacy statements of the listed advertising partners), including:
• Measuring ad effectiveness (viewing the total impressions, clicks, and installs generated through ads in other publishers' games);
• Informing players who have not played the game for a while about new content in the game. We provide these users' lists to the advertising platform in the form of advertising IDs. The ad network then shows these users ads about new content;
• Not displaying ads on games that players are already playing. We can send a list of active players to the advertising platform in the form of advertising IDs. The ad network will then exclude these players from the ads;
• Promoting the game to a group of potential players.
(d) Who Can Show You Personalized Ads?
Please refer to the list of advertising providers that are allowed to display personalized ads and review their data processing practices, including the technologies they use for personalized advertising.
(e) How to Opt-Out of Personalized Ads?
In addition to the specific tools provided in the game for EEA users, you can also use your device settings.
iOS Devices
Open the "Settings" app on iOS, select the "Privacy" menu item, and then select the "Advertising" sub-item. If you activate the "Limit Ad Tracking" option, we can only take limited measures, such as identifying unique users or combating fraud. In the same menu, you can always delete the IDFA ("Reset Advertising ID") and create a new ID that will not be merged with previously collected data.
Android
Open the "Settings" app and select the "Google" menu item. Depending on your device, this option may not be visible in the main menu, but you can use the search function at the top of the "Settings" menu to find it. From there, select the "Advertising" sub-item and activate the "Opt-Out of Personalized Ads" option to prevent profile creation and display of personalized ads. You can also delete the advertising ID ("Reset Advertising ID") at any time in the same menu, which will create a new ID that will not be merged with previously collected data.
5. Third-Party Social Networks
(a) Connecting to Third-Party Social Networks
Some of our games use third-party services, such as Google Play Game Services, Apple Game Center, and Facebook ("Third-Party Social Networks"). These games allow you to log in to your third-party social network account using the "Login" feature in our application to connect to our app. You can also share content you create within the app on third-party social networks. Please note that third-party social networks are governed by their own privacy policies, terms, and end-user agreements, and we are not responsible for the sharing practices or policies of third parties operating these sites, nor can we control their sharing practices or policies. If you have any further questions, please contact us at lulugame.studio@gmail.com.
(b) Information We May Receive When You Connect to Third-Party Social Networks
The information you allow us to access varies by application and is influenced by the privacy settings you have established on those third-party social networks. You can control and learn more about these settings from the relevant third-party social networks. When you use the "Login" feature, we may access and store some or all of the following information, subject to your preferences and those of the third-party social network: (i) basic information from your public profile, such as your nickname and avatar; (ii) login ID and/or player identifier string; (iii) your friends list; (iv) any other information that is detailed in notifications that appear during the "Login" process. We may share your name and game data related to the applicable application (such as steps, game progress, and scores) with friends who also use the "Login" or "Connect" features related to such applications or with contacts in your applicable third-party social media network account.
The application may further request your permission to post on your behalf on such third-party social networks (e.g., status updates). Please remember that we will only do this with your explicit permission, and we will store your ID and full name for user identification purposes. Other information will only be stored within the application on your device to enable the application to communicate directly with the third-party social network.
(c) How You Share Your Information on Third-Party Social Networks
If you participate in game-related activities on third-party social networks, such as leaderboards and multiplayer games, your information (e.g., scores, rankings, and achievements) will be shared with other players and third-party social networks.
6. Cookies
A cookie is a file that contains a small amount of data, which may include an anonymous unique identifier. Cookies are sent from a website to your browser and stored on your computer's hard drive. We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain options of our services.
7. Children's Privacy
We do not knowingly collect or solicit personal data from any children under the age of 13, nor do we knowingly allow such individuals to use our services. If you are a child, please do not send us any personal data about yourself; if we learn that we have collected personal data about a child, we will delete that data as soon as possible. If a guardian or parent believes we might have data from or about a child under 13, please contact us promptly at lulugame.studio@gmail.com so that we can address this issue.
8. Your Rights
If you are an EEA user, you have certain rights regarding your personal information and how we process that information. Some of these rights may be subject to certain exceptions or limitations.
Your rights include:
• The right to withdraw consent under Article 7(3) of the GDPR (for example, you can withdraw your consent to personalized advertising by loading the terms and privacy in the game settings and following the instructions in the "Withdrawal of Consent for Personalized Advertising" section of the privacy policy (applicable only to EEA-based users)).
• The right to access your data under Article 15 of the GDPR (for example, you can see what data we have collected and stored about you, and you have the right to know if your data has been shared or sold. To do this, please load the terms and privacy from your game settings and follow the instructions in the "Request for Personal Data Summary" section of the privacy policy (applicable only to EEA-based users)).
• The right to rectify your data under Article 16 of the GDPR (you have the right to request that we correct any inaccurate personal data we have collected from you. For example, if your email address has changed, you can contact us, and we should replace your old email address).
• The right to delete your data under Article 17 of the GDPR (for example, if you want us to delete certain data we have stored about you, you can contact us. Please load the terms and privacy from your game settings and follow the instructions in the "Request for Deletion of Personal Data" section of the privacy policy (applicable only to EEA-based users)).
• The right to restrict the processing of your personal information under Article 18 of the GDPR (for example, if you want to restrict processing, you can contact us).
• The right to data portability under Article 20 of the GDPR (for example, if you want to upload your data to other services, you can contact us to receive your data).
• The right to object to how your data is processed under Article 21 of the GDPR (for example, if you disagree with any user analytics procedures described in this privacy policy, you can contact us).
• The right to lodge a complaint with a supervisory authority under Article 77(1)(f) of the GDPR (for example, you can contact the data protection supervisory authority directly).
• The right to opt-out of the "sharing" and "selling" of your data under GDPR regulations (for example, if you do not want your data to be shared or sold to other third parties, please contact us through the contact information in this privacy policy. However, please be aware that such "sharing" and "selling" requires your explicit consent, and we do not engage in any selling activities in the process of providing you with services).
9. General Terms
Your information privacy and security are important to us, and we always pay special attention to ensuring that we process your information legally based on one of the legal bases set forth in the EEA data protection laws applicable to EEA users. We have appointed a Data Protection Officer to help us ensure compliance with EEA data protection laws. We will store your information as necessary to provide you with our services. We may store information for a longer period, but only to the extent that it cannot be traced back to you. We operate globally and share your information with our partners (please refer to our current list of partners) for the purposes described in the "How We Share Your Information" section above, which may include transferring your personal information outside the European Economic Area (EEA). Please check our privacy policy regularly for changes.
10. Legal Basis
• Contract Necessity. This includes the information we process to provide you with the services you request and that we have agreed to provide, such as delivering and improving our services, providing customer support, offering special features in our games (e.g., in-app chat features, multiplayer features, leaderboards, and other third-party social network features), and delivering content for in-app purchases you make.
• Legitimate Interests. This includes the information we process for purposes that can reasonably be expected when you use our services, to pursue our legitimate interests, to ensure you have the best experience while playing our applications, to ensure the security of your information, and to provide our games to you for free or at a low cost. We pay special attention to your data protection rights, ensuring that your data protection rights are not overridden by our legitimate interests. We rely on our legitimate interests for data processing for analysis, tracking and fraud prevention, push notifications, cross-promotion, and contextual advertising purposes.
• Consent. If we ask for your consent to use your data for specific purposes, we will clearly state this at the time of collection, and we will also clearly explain how you can withdraw your consent. We will seek your consent before sharing any information with our advertising partners for personalized advertising and before conducting any surveys.
• Legal Obligations. This includes the information we process to comply with legal obligations, such as maintaining records for tax purposes.
11. Security
We have implemented appropriate technical and organizational measures to protect the confidentiality, security, and integrity of the information collected and to prevent unauthorized access and misuse of information in violation of this privacy policy. Although we will make commercially reasonable efforts to ensure your information remains secure while in our custody, please note that no security measures are perfect or fail-proof.
12. Retention
We will store your information as necessary to provide you with our services. We may store information for a longer period, but only to the extent that it cannot be traced back to you. Once we no longer need this information for the purposes described in this privacy policy, we will delete it immediately, and in any case, we will delete this information within five (5) years after your last interaction with any of our games.
We will retain your information as long as required by law, as long as we have a legal obligation. If you request us to delete your data, we will delete your data as described in the "Your Rights" section above.
13. Additional Information
(a) California, United States
The California Consumer Privacy Act (CCPA) provides the following rights and protections for users in California:
• Right to Know
You have the right to request that we inform you of the types, sources, purposes, and uses of the data we collect about you, as well as to disclose whether we "sell" or "share" your personal information with third parties. You can refer to this section of the privacy policy for specific details.
• Right to Correct
You have the right to request that we correct any inaccurate personal data we have collected from you.
• Right to Delete
You have the right to request that we delete certain data we have collected from you.
• Right to Opt-Out of "Sharing" or "Selling"
You have the right to request that we do not "sell" or "share" your personal data with third parties, as defined in the CCPA. Please contact us to process this request.
• Limitations on the Use or Disclosure of Sensitive Personal Information
We will not use or disclose "sensitive personal information" (as defined by the CCPA) to infer your characteristics, nor will we use or disclose it in any manner that requires restrictions under the CCPA.
• Right to Non-Discrimination
You have the right not to be discriminated against for exercising the rights granted to you by the CCPA. We will not discriminate against you for exercising any of the above rights; for example, we will not charge you different prices or provide different quality of services because you exercised your CCPA rights, unless these differences are related to your information or permitted by law.
(b) Brazil
If you are located in Brazil, this section applies to you. We will process the personal data specified in this privacy policy based on the legal grounds provided in the LGPD (General Data Protection Law), and you have the following data protection rights, which you can exercise at any time by contacting us using the contact information mentioned below:
• The right to access your personal data and confirm the existence of processing.
• The right to correct, update, or request the anonymization, blocking, or deletion of your personal information.
• The right to object to the processing of your personal information when based on our legitimate interests or non-compliance with the LGPD or applicable laws.
• In certain cases, you have the right to request that we limit the processing of your personal information or request the portability of your personal information.
• If we collect and process your personal information based on your consent, you have the right to withdraw your consent at any time and request the deletion of your personal data. Withdrawing your consent does not affect the legality of any processing carried out prior to the withdrawal, nor does it affect the processing of your personal information based on legal grounds other than consent.
• The right to request a review of decisions based solely on automated processing that may affect your interests.
• The right to file a complaint with the National Data Protection Authority (ANPD) regarding our collection and use of your personal information.
• The right to request the transfer of your personal data to another service provider.
• The right to request information about who your personal data is shared with or sold to.
We will respond to the above requests to protect your legitimate rights. To exercise your rights, you or your authorized agent can contact us using the contact information provided in this privacy policy. Upon receiving your request, we may ask you to provide sufficient information to verify your identity; we appreciate your understanding of this practice.
(c) Virginia
Under the definition of "consumer" in the Virginia Consumer Data Protection Act (VCDPA), if you are a consumer located in Virginia, you may have the following rights regarding your personal data, subject to certain limitations and exceptions as provided by applicable law:
• Access: You have the right to request confirmation of whether we are processing your personal data and to access such personal data.
• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
• Correction: You have the right to request that we correct inaccuracies in your personal data.
• Deletion: You have the right to request the deletion of personal data that you have provided or that we have obtained about you.
• Opt-Out of Targeted Advertising, Sale to Third Parties, and Data Processing for Analytical Purposes: As mentioned above, we do not sell personal data to third parties for profit, nor do we sell personal data for analytical purposes related to decisions that have legal or similarly significant effects. If you instruct us to do so, we may process personal data to show you targeted or personalized advertisements. You have the right to change your cookie preferences at any time through the cookie preference settings on our platform to opt-out of the processing of personal data for personalized advertising purposes.
• Appeal: You have the right to appeal a refusal to take action on your request. You must request that we reconsider our decision within 45 days of our sending you the decision. We will make every effort to respond to your appeal within 60 days of receiving such an appeal, including a written explanation of the reasons for the decision and any actions taken or not taken in response to the appeal.
14. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact our Data Protection Officer (DPO): Sims Puzzle Games Limited at our privacy email: lulugame.studio@gmail.com, to address privacy issues and exercise your rights.